Edge Biologicals Customer Service Products which are in stock will be shipped on the day ordered; however; plate media are not shipped on Thursday (unless you are located within a 300 mile radius of Memphis, TN) or Friday (unless you can have a Saturday delivery by FedEx). Please call 800-238-5004 if you have special shipping needs. Returns and Replacements Products which are not heat sensitive can be returned. Products which are damaged in shipment will be replaced at no charge. Call Technical Support (800-238-5004) for problems with orders or shipping. Ordering On-Line If you are not comfortable ordering on-line or need assistance call Customer Service at 800-238-5004. Technical Support Call 901-523-0034 or email pearson@edgebiological.com for technical support (MSDS, C of A) on your required product or any special needs, such as media not listed on website or specialty formulation media.